Africaz Flame Grilled Chicken was recently targeted for poor service at their Randburg branch.
We are happy to report that we received a prompt response from their head office clearing up the situation and promising swift action to remedy the defect.
"Thank you for affording me the time to talk to you last night. Once again I apologise for the bad quality burger that was served to you at Africaz. It was discovered that the precooking programme was incorrectly selected for the chicken breasts used for burgers. The product was overcooked and not properly checked.
I can assure you that this is not our standard of quality and therefore the standard operating procedures have been reiterated and the necessary disciplinary action taken, to avoid any recurrence of this kind.
We value your support as our customer and hope that you will give us another opportunity to offer you our product and service."
Kind Regards
Raj Chetty
Africaz
We are happy to report that we received a prompt response from their head office clearing up the situation and promising swift action to remedy the defect.
"Thank you for affording me the time to talk to you last night. Once again I apologise for the bad quality burger that was served to you at Africaz. It was discovered that the precooking programme was incorrectly selected for the chicken breasts used for burgers. The product was overcooked and not properly checked.
I can assure you that this is not our standard of quality and therefore the standard operating procedures have been reiterated and the necessary disciplinary action taken, to avoid any recurrence of this kind.
We value your support as our customer and hope that you will give us another opportunity to offer you our product and service."
Kind Regards
Raj Chetty
Africaz